Yes, I really miss speaking with Norm. Great guy to talk with and he stood behind his products 1000%. I stopped by the NorVise booth at the Atlanta show this year and quite frankly, it wasn't that impressive. The main NorvVise guy spent his time talking with one of the other people in his booth while the guest Norvise tyer tried to help me with my purchase. We even both had to stand there waiting for the "main guy" to stop talking with the other employee just to get a price on the items I bought. That said, the products are great and I'll just chalk this experience up to people getting bored sitting in a booth for 10 hours per day.